Home Onboarding & general enquiries I didn’t receive my OTP. What can I do?

I didn’t receive my OTP. What can I do?

Last updated on Nov 03, 2026

Breet sends a 6-digit OTP to your email when you:

  • Verify your email

  • Log in on a new device

  • Confirm certain actions

How long does a code last?

  • Email verification code: 30 minutes

  • Login code and payment confirmation code: 5 minutes

  • Transaction PIN reset code: 1 minute

If a code expires, request a new one.

Please Note: Requesting a new code makes the old one stop working. Always use the newest code.

I can't find the email

  • Check your Spam, Junk, Promotions, and Updates folders.

  • Search your inbox for emails from "Breet".

  • Make sure you're checking the email address linked to your Breet account.

See: Emails from Breet don't land in my inbox. What can I do?

I use an authenticator app

If you turned on an authenticator app, your login code won't come by email. Open your authenticator app and enter the code it shows.

If you've lost access to your authenticator app, use one of your recovery codes. See: How To Use Recovery Codes

Still no code?

Call support on +2342013306184. If you can log in, you can also contact support through in-app chat.