Why Is My Top-Up Flagged and How Can I Resolve It?

Your top-up may be flagged if the payment was sent from a third-party account or from a bank account that is not linked to your BVN.

For security and compliance reasons, we need to confirm that the funds came from you.

Open the flagged transaction and tap Resolve.

You’ll see two options:

• Upload Transaction Receipt
This will resolve the specific transaction.

• Complete Advanced Verification (KYC)
This verifies your details so future top-ups won’t be flagged.