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How To Pay Resolution Fee For Flagged Trade

Updated yesterday

If your transaction was flagged because you sent less than the minimum amount, one way to fix it is by paying a resolution fee.

This means we’ll take a small fee from what you already sent, and process the rest.

Steps to Pay the Resolution Fee:


1. Tap on the flagged transaction.


2. Tap "Resolve"

3. Choose “Pay Resolution Fee” and see the resolution fee that will be charged.

4. Tap “Yes, Pay and Complete”

5. That’s it! We’ll deduct the fee and process the rest

When to choose this option:

• You don’t want to send more money

• You’re okay with a small fee being removed

• You want your money sorted quickly

Note:

If the amount you sent is too small to cover the resolution fee, you’ll need to top-up the minimum instead.

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