Every time you send cryptocurrency from one address to another, a transaction fee is charged. This is called a network fee. It is charged by the platform you are sending from, not by Breet.
Think of it like a transfer fee when moving money between bank accounts. The higher the network fee you set when sending, the faster your transaction will be processed.
When sending crypto to your Breet wallet, always use an adequate network fee to avoid delays in processing.
If you need assistance, contact support via in-app chat, email support@breet.app, or by calling +2342013306184.